Section 3

Teaching in a HyFlex Class

In our interviews with adult education teachers and administrators, a common theme was the important skills for HyFlex teaching: resilience, flexibility, digital literacy, and willingness to experiment and learn. Several teachers noted that, at first, it took a lot of effort to identify technology and plan instruction. However, they found that as they and their learners became more comfortable with HyFlex, they were able to develop processes, resources, and routines to make the workload more manageable. This section highlights tips from the field for teaching in a HyFlex class.

Classroom Technology

The HyFlex model requires teachers to have strong digital skills and a willingness to experiment and learn. Two HyFlex programs shared that the technology they initially began to use for HyFlex instruction was changed because they found it wasn’t meeting the needs of the learners. This required teachers to be willing to try different technology and learn how the new technology could enhance the learning experience.

Once programs were able to find the technology that best worked for their HyFlex classes, and teachers were comfortable with that technology, they often found that setting up classroom technology each day became routine and went more quickly.


Providing Instruction

Meeting the needs of learners in two separate locations, online and in person, simultaneously requires a teacher who can be flexible while working through lesson plans. Some teachers shared that their lesson plan times ended up being different than what they expected because of needing to provide two sets of directions, troubleshoot technology, and answer learner questions. The teachers’ willingness to recognize when the lesson plan might need to be adapted while teaching because of these factors is important.

At times, a HyFlex teacher may be simultaneously providing instruction to learners in all three modes: learners attending in person, those participating online, and learners who will use an online curriculum or watch a recording later. Our interviewees note that with conscious effort and practice, this type of instruction can become second nature. The balance of attention, direction, and feedback for learners in the different modes may vary, depending on the learning activity. However, engaged and equivalent learning can be achieved for learners no matter how they participate, as the example that follows from Kelly and Hill (2020) makes clear.


A teacher conducts a think–pair–share activity in a HyFlex class.

Teacher: No matter where you are in time or location, I want you to think about this topic/answer this question. Write down your ideas for one minute only.

  • If you’re in the room, turn to a partner and share what you wrote.
  • If you’re online, I’ll assign you to a breakout room with two or other classmates where you can each share what you wrote.
  • If you’re watching the recording, press pause and add your thoughts to the discussion forum using the link below today’s recording. Then come back and press play, where we’ll summarize the ideas of the people who were in the live class. 

The EdTech Center @ World Education has developed a series of videos showing HyFlex classes in action. These videos can be accessed on a

The adult educators we interviewed or who have participated in our facilitated technical assistance also have suggestions, providing the following tips for HyFlex teaching.


Assessing Learning Progress and Providing Feedback

Adult education teachers have found multiple ways to assess learning and provide feedback to learners in each of the three modes. Teachers’ willingness to experiment and try new ed tech tools models digital resilience for learners. These assessments provide critical information about skill mastery for both teachers and learners. The can help identify digital technology used to assess learning in the three HyFlex modalities.

Beatty (2019) shares that knowledge-focused tests and quizzes can be used to assess learning in all modes of instruction. Adult educators have also found other ways to assess learning, including writing assignments, role plays, projects, and discussions.

Providing feedback to learners in an in-person and synchronous online class and on asynchronous work often varies based on the type of activity. Larger class sizes may prevent individual feedback for every learner’s activities. However, HyFlex teachers have found various ways to provide feedback. The EdTech Center @ World Education’s videos that demonstrate how one teacher assesses learning in her HyFlex class.

Below are adult education teachers’ tips for assessing and providing feedback in HyFlex classes.


Figure 8: Sample digital exit ticket made using Google Forms

Technology Support and Troubleshooting

Both teachers and learners may need digital technology support as they adjust to the technology demands needed for a HyFlex class. Teachers are continuously modeling digital resilience as they troubleshoot technology with learners and try new edtech tools. Teachers can explicitly share with learners how they are new to the technology, but willing to try and learn how to use it, even when things might go wrong. They can model identifying resources for troubleshooting and asking others for help.

Professional development prior to HyFlex teaching, as well as throughout the implementation, has shown to be a valuable way to increase teachers’ comfort level with the multiple types of digital technology as well as to gain knowledge needed to troubleshoot when issues arise. Orientations are critical for ensuring each HyFlex learner has access to the technology needed and has the digital literacy skills needed for success.

For both teachers and learners, digital resilience is key to working through the preliminary stages of HyFlex implementation. The Digital US coalition defines digital resilience as “having the awareness, skills, agility, and confidence to be empowered users of new technologies, and adapt to changing digital demands” (Building a digitally resilient workforce: Creating on-ramps to opportunity, 2020, p. 6). As teachers and learners explore, learn, and use new technologies in the HyFlex class, both digital literacy skills and digital resilience can increase. Approaching the use of technology with a growth mindset and stressing that both teacher and student are learning partners models the digital resilience needed for the adult education classroom as well as future career and workforce goals. A number of resources are made available through the A full suite of professional development resources to help teachers provide contextualized digital literacy instruction will be available in 2023.

Technology support to teachers and learners varied by program size and the number of HyFlex classes. Some examples of support provided are included in the table below. 

Table 3. Examples of Technology Supports for HyFlex Learners and Teachers 

Learner Support Teacher/Program Support
  • Ensure that teachers know how to provide basic technology support to learners as needs arise
  • Provide how-to documents (in learners’ first languages) that walk through the steps of logging into the video conference, LMS, and curriculum
  • Create screencasts of common technology tasks and post them in an LMS
  • Include a slide with technology directions in the class presentation and encourage students to take a screenshot or picture with their phone
  • Encourage peer support by pairing up learners with varying digital technology skills
  • Utilize vendor tech support or the program tech support hotline when available to learners
  • Provide workshops or courses on HyFlex technology, teaching strategies, and common troubleshooting tips
  • Utilize vendor training and resources when available
  • Provide guidance to staff from program IT support on tech issues such as hardwiring and ongoing troubleshooting
  • Hire a part-time tech support person to maintain equipment and help teachers and/or learners


Several teachers interviewed noted that there is an adjustment time for both teachers and learners when beginning HyFlex classes. However, they also noted that both teachers and learners gained confidence as they gained more experience in this learning modality. It may be helpful to reflect on what strategies and tips resonate with you and your current teaching practices since they may be the easiest ones to first try as you begin HyFlex teaching.

Questions to Consider

1. Use of educational technology can help to engage learners in all three modes. Watch two videos (Engaging All Learners in an HyFlex Class and Using an Online Assessment Tool in a HyFlex Class) to see how one teacher uses ed tech tools in her HyFlex class.

If you are exploring HyFlex, but have not yet implemented it: What digital tools (ex. Google Docs, Jamboard, Quizlet) are you currently using in your teacher and how might you be able to use it in a HyFlex class? If you’re not currently using any digital tools, what type of tool might you want to try ?

If you have already started a HyFlex class at your program: What ed tech tools have you found to be effective in your teaching? Are there any additional edtech tools that you might want to try?

2. All of the programs interviewed for the HyFlex guide indicated that planning ahead for technology support and troubleshooting during and outside of class was important.

If you are exploring HyFlex, but have not yet implemented it: Based on your program set up and the information in the guide, how might technology support and troubleshooting be provided to teachers and learners during and outside of class? What would you need to do in order to get that tech support in place before classes begin?

If you have already started a HyFlex class at your program: How are you currently providing teachers and learners with tech support and troubleshooting during and outside of class? Based upon your experiences and the information in the guide, what is working well and what might be improved?


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