Crisis CommunicationLanguageSocial Learning

TalkingPoints  is a messenger tool that allows teachers to connect and communicate with parents and families across any language. Teachers can communicate with parents via text messaging (via a phone or internet-connected device) in their native language (About us, 2021). TalkingPoints is used by more than 50,000 schools across the U.S. and translates into more than 100 different languages. By using this digital platform, teachers can communicate with any parent, family member, or guardian of a student with ease. For example, a teacher can send a message in English saying “Hi how are you” to a parent whose native language is Spanish. The parent will then receive that message translated into Spanish “¿Hola! Cómo estás?” and can also reply in Spanish. They may say something like “Estoy bien. ¿Cómo estás?. Lastly, the teacher will receive the response translated into English "I am fine. how are you?” This can help eliminate barriers including time and language to encourage family engagement in supporting student success (Edwards, 2021). This is especially important because “family engagement is two times as effective in predicting a student's success than the family’s socioeconomic status” (Taking Points, 2021, para. 5). If you are struggling to inform families about student progress or to get families to engage in conversation due to language barriers, you may consider using TalkingPoints.

Screenshot of how TalkingPoints translates messages Alt Text -  Teacher (English speaker) messaging a parent (Vietnamese speaker) saying “Everything ok?”. Talking points translates this phrase into Vietnamese, the parent receives the message in Vietnamese and replies in Vietnamese. Teacher then receives that message in English, “Yes, thanks!”
TalkingPoints website

Tool Snapshot

Price Free for individual teacher and parent accounts. Schools and districts can request a quote.
Learning Social Learning
Ease of Use  ★★✩✩✩
Privacy  ★★★★★ 
Accessibility  ★★★✩✩
Class Size  Limitations based on pricing plans.
Login  Yes
COPPA/FERPA Compliant  Yes


TalkingPoints is free for individual teacher and parent accounts, however, if a school or district would like to integrate TalkingPoints throughout the entire school or district, they would need to get a quote. As of now, TalkingPoints for high-need schools and districts is free through the end of the 2023 school year if schools and districts sign up before April 30th. For more information on TalkingPoints for schools and districts, visit the pricing plan page.

Type of Learning

We believe that the social learning theory is most closely aligned with the way TalkingPoints is designed because this theory highlights the importance of learning from one another. TalkingPoints is designed to keep families engaged in their student's learning and to help families support student success. As children spend most of their time outside of school, their families have a big impact and influence on their learning. Similar to the key ideas of the social learning theory, students learn from their families through observation, imitation, conversations, and modeling.

Ease of Use

We gave the tool two stars for ease of use because you are unable to use TalkingPoints unless you are a teacher or a parent with an account and class code. This can make it difficult for people who are interested in learning how to use the tool if they are not a teacher or parents with a class code. However, there are step-by-step instructions and links to video tutorials provided on the website for teachers and parents to view in order to learn how to use the tool. However, these features are somewhat hard to find, as the website has a cluttered layout.


We gave the tool five stars for privacy based on the extensive privacy policy detailed on their website. The privacy policy clearly states that a user’s data will never be shared with third parties and that a user’s data is not used for any type or form of advertising. TalkingPoints also guarantees that a user’s data will be deleted per a user’s request and provides a link that the user can use to request that their data be deleted. The data that is provided by the user is completely owned by the user, as stated in the privacy policy, and users will be notified if there are any changes in the TalkingPoints privacy policy. In addition, TalkingPoints is compliant with both FERPA and COPPA. They meet the legislative requirements for COPPA, and help schools comply with FERPA regulations. 


We gave the tool 3 stars for accessibility because TalkingPoints does not have a specific accessibility statement on their website, although they do have some new accessible features and some that are coming in the future. AccessiBe is a plugin that is installed on the TalkingPoints website, teacher web app, and school and district products, that allow users to adjust settings to support individuals with disabilities, such as blindness and ADHD. In addition, the tool allows users to choose various font sizes and has a speech-to-text function that allows the spoken text to be translated into over 100 different languages. Additionally, TalkingPoints has a text-to-speech function so users can listen to the messages that are being sent and received. Both speech-to-text and text-to-speech are so important and helpful for users with limited literacy. TalkingPoints also alerts educators with a “Readability Flag” when a message they are writing to a user is written above the reading level of a 5th-grader, and also helps the educator make the message simpler to assure that the user will be able to fully understand the message. Although TalkingPoints has these great accessibility features, there are a few things that could be added for optimal accessibility such as being able to use the tool without the use of one’s hands. We researched the accessibility statement in order to find details about how accessible TalkingPoints is for its users.

Screenshot of the AccessiBle user tool installed in TalkingPoints Alt Text - TalkingPoints teacher homepage, accessibility adjustments page shown next to the homepage, users can choose the right accessibility profile for them, including: seizure safe profile, vision impairment profile, cognitive disability profile, ADHD friendly profile, or blind users (screen-reader) with on or off buttons next to each option.

Class Size

For free individual teacher accounts, there is a limit of 200 students and five classes, which limits class size. However, for school and district accounts that are based on a quote price system, there is no limit on the number of students or class sizes (Edwards, 2021)


TalkingPoints requires teachers, schools, and districts to register for an account using the web app or mobile app. A name, email address, password, or a Google account is needed to register. However, if you choose to sign up with a Google account, you will need to provide additional information about the grade you teach and what type of teacher you are. Parents are also required to register for an account using the web or mobile app and are asked to provide their language, phone number, and email address (optional). Parents are then able to join using a 6-digit class code which is provided by the teacher to join their class. Once parents register for an account, they can either opt to receive SMS texts or download the TalkingPoints for Parents mobile app, where they will have to log in to use the tool. Once teachers are registered for an account, they are also required to log in using the web or mobile teacher app. 

ISTE Standards

We believe that TalkingPoints does not closely align with any of the ISTE standards. Because this tool is made specifically for parents, and not students, it does not meet any of the ISTE standards for students.  

TalkingPoints Overview Video

Watch on YouTube


TalkingPoints & the SAMR Model

Dr. Ruben Puentedura’s SAMR model offers a detailed framework to help teachers integrate technology into the classroom in more meaningful and productive ways. As a result, we encourage teachers to use this model to facilitate the effective use of technology in the classroom. 

Here is an example of how TalkingPoints might fit within the SAMR model: 

TalkingPoints is not just a substitute for text messaging. While substitution does have benefits, this tool provides newly accessible technology that supports student success by building connections between schools, teachers, and families that may have otherwise been avoided due to language barriers. 

Learning Activities


Text the link to different math resources; videos, websites, or virtual manipulatives to parents to try out with their kids outside of school. 


Send parents the directions to an at-home science experiment that their child was assigned, so they may help their child if desired. 

English/Language Arts

Send parents a virtual copy of a book or a passage from a book that was assigned in class to students, and ask parents to read a chapter of the book aloud with their child. 


Send parents reminders for their children’s upcoming assignments and class events.

Parent-Teacher Community

Message parents about their children's progress in school. Send pictures of students on a school field trip or during a school event. 


How to Use TalkingPoints

Below is a step-by-step tutorial by TalkingPoints that shows teachers how to both set up and use TalkingPoints. The video provides accurate closed captions.

Watch on YouTube


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Dyer, T. D., Aroz, J., & Larson, E. (2017, March 29). Now you see me: Using reminds to achieve proximity online. Digital Commons@Georgia Southern. Retrieved April 22, 2022, from

McCoy, K. (2016, March 21). What is remind & why should I care? the advantages of utilizing a one-directional text message application to support student learning in Academia. What is Remind & Why Should I Care? The Advantages of Utilizing a One-directional Text Message Application to Support Student Learning in Academia - Learning & Technology Library (LearnTechLib). Retrieved April 22, 2022, from

Nisbet, K., & Opp, A. (n.d.). Effects of the remind app on parent-teacher communication at a mixed-income middle school. SOPHIA. Retrieved April 22, 2022, from


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