For more than a decade, Mrs. Taneisha McLean Francis has possessed an unwavering ardor for education and training, holding several prestigious positions and garnering numerous qualifications in this field. As a Training Officer for almost seven years with the Jamaica Customs Agency, she has displayed an exceptional ability to train and coordinate training sessions for approximately fifteen hundred staff members across Jamaica, which emerged from her own experience providing on-the-job training as a Customs Officer on the ports for over thirteen years. She also designs engaging online self-paced courses that offer staff members the chance to engage in personalized training and development sessions. These sessions effectively empower them to enhance their individual roles and functions. In addition to her remarkable work as a Training Officer, Mrs. McLean Francis has also served as a lecturer at the University of the Commonwealth Caribbean (UCC) for a decade and the Caribbean Maritime University (CMU) for four years, imparting her extensive knowledge in Marketing Courses and Port Operations Air and Sea Course, respectively. She is also a distinguished Instructional Designer and has lent her expertise to a new initiative, UCC Global. Mrs. McLean Francis holds a Bachelor of Science Degree in Management Studies from the esteemed University of the West Indies, as well as a Post –Graduate Diploma in Education and Training from the prestigious Vocational Training Development Institute (VTDI), and a Master of Science Degree in Curriculum Development from the University of the West Indies (UWI), which showcases her remarkable academic achievements in the field of Education and Training.